Customer care

We are committed to offering the highest standards of customer care and operating in a transparent way. We have set targets for handling enquiries, answering the telephone and for responding to your letters and emails.

Our approach is to get things right first time — but we're constantly looking for ways to improve our service by listening to our customers, monitoring our performance and adopting best practice from other organisations.

Use the left hand menu to read our Openness policy, Freedom of Information policy and customer care promise.